CUSTOMER CARE

Before writing to us please check FAQ below...

Have any questions or concerns? 

We’re always ready to help!

 

 

Send us an email to:

info@yifatjovani.com

or fill-in the following form:

CONTACT

Yifat Jovani

6939 Hastings St.

Suite #207

Burnaby, BC

 

Tel: +1-778-238-7915

FAQ

Do you provide International delivery?

 

Yes, you will see the applicable shipping cost when you check out 

 

 

What is your shipping policy?

 

 

FREE shipping on orders over $200 

to Canada and Continental US

 

Canda and US orders under $200 - $20 shipping

 

International orders - $20 shipping

(please be aware of your country's import tax and duty

requirements)

 

  The package will be sent via Canada Post expedited service which usually arrives in 4-7 business days after fulfillment depending on the destination. 

How do I track my order?

 

We will contact you with a tracking number when available

 

Size Guide

 

 

 

 

 

 

Fit Notes:
Yifat Jovani fit true to size. If you are usually a small then you will likely be a small in Jovani Designs. In general our xsmall=2, small=4, medium=6, large=8, xlarge=10 xxlarge+12.  Feel free to email us at info@yifatjovani.com with any questions you may have on the fit of particular garments

RETURNS

Should your Yifat Jovani top not fit properly we are happy to swap up sizes, exchange for a different style, issue you a credit towards your next purchase, or issue a refund for the full amount of the purchase minus the shipping. 

 

The customer is responsible for all shipping and handling fees both ways. All sale items are a FINAL SALE.


All return requests must be emailed (info@yifatjovani.com) in to us within 5 days of receiving the order for an RA#.  No package will be accepted without one.  Returned merchandise must arrive back within 20 days from the original shipment date.

All returns must be in 100% new condition, not worn, nor washed and all tags in place. Please ensure returned clothing is packaged safely, as we will not accept damaged returns.

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    6939 Hastings St.

    Suite #207

    Burnaby, BC

    By Appointment Only

    Email us at:

    info@yifatjovani.com

    © 2018 Yifat Jovani